This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

Assist customers with inquiries via live chat or email, in Mandarin or Japanese and English
Ensure an efficient, accurate, and high‑quality customer service experience
Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
Diligently manage and follow up on inquiries or complaints from current and prospective users
Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

Mandarin or Japanese proficiency as close to native level - able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory)
Strong command of English, written and spoken
Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model (office location: Regus, 1 Sentral, Level 16, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Office No. 1602)
Legal work authorisation in Malaysia is required

Sounds good? Find out what you can get:

Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
A challenging fintech environment where accuracy, learning, and initiative are encouraged
Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
International exposure and collaboration with distributed, multicultural teams
Competitive compensation - salary range for Mandarin from 3700 RM up to 4500 RM and for Japanese from 7000 RM up to 9100 RM
Benefits aligned with experience and shift patterns
A growing project where your contribution and expertise are visible
Developed Learning & Development programs to support your growth

Please mention in your application email that you are applying through cryptocurrencyJobs.co.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

Jobs in Kuala Lumpur

Customer Support Representative with Mandarin or Japanese – Crypto Platform | Bybit account (Chat & Email)

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