Your role:
- Work with the Client Operations team and Marketing Cloud Product Owner to understand business requirements and translate them into technical solutions.
- Configure, monitor, and troubleshoot customer journeys, automations, and system processes in Marketing Cloud.
- Create and maintain Data Extensions, perform audience segmentation, and facilitate integration of customer data as per business requirements.
- Consult Client Operations, Lifecycle, and Product teams on the best technical approach to campaign execution, automation design, and business requirements.
- Support the deployment and configuration of new communication channels and channel capabilities within Marketing Cloud, in coordination with Client Operations and Marketing Cloud Product Owner.
- Support A/B testing and experimentation by configuring test variants, audience splits, and measurement tracking within Marketing Cloud.
- Make data-driven decisions to optimize campaign delivery and customer engagement.
- Execute administrative functions, including user account maintenance and access management.
- Create, maintain, and troubleshoot integration processes between Salesforce and other needed solutions.
- Perform root cause analysis and resolution for all Marketing Cloud issues, including in collaboration with Marketing Cloud Support.
- Regularly audit the email sender reputation and IP health.
- Maintain technical documentation, manuals, and policies for all Marketing Cloud configurations.
What makes you stand out:
- 3+ years of experience in a marketing automation role.
- Experience with the Salesforce Marketing Cloud, including hands-on knowledge of Studios and Builders.
- Good understanding of other Salesforce solutions (Sales & Service Cloud, Financial Service Cloud).
- Understanding of agile practices and associated tools (Jira, Confluence, Slack, etc.)
- Understanding of marketing KPIs and analytics.
- Experience with basic HTML (for example, creating tables, links, and bolding)
- Experience with AMPscript and SQL.
- Excellent organization and prioritizing skills, with keen attention to detail.
- Strong analytical and problem-solving skills, with an ability to develop creative solutions.
Nexo benefits:
- Competitive and rewarding remuneration package.
- Annual performance-based bonuses.
- Comprehensive Learning Hub for continuous growth.
- Hybrid work model: primarily office-based with scheduled home office flexibility.
- A dynamic and inspiring environment with cutting-edge projects.
- Career development opportunities in a global leader driving the next generation of wealth.
- Customizable personal benefits package.
- Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
- Parking and public transportation cards at preferential rates, plus free electric bikes.
- Fresh fruits, snacks, and a well-stocked office kitchen.
- Regular department team buildings and company-wide team buildings.
